Hotel Front Desk Associate
3 weeks ago
We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Living Water Resorts.
Job Summary:The Hotel Front Desk Clerk will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining accurate records. If you have a passion for delivering outstanding service and working in a fast-paced environment, we encourage you to apply.
Key Responsibilities:- Register arriving guests and assign rooms in a timely and efficient manner.
- Process group arrivals and departures, ensuring seamless check-in and check-out experiences.
- Take, cancel, and change room reservations as needed, maintaining accurate records.
- Provide guests with information on hotel facilities and services, including dining options, recreational activities, and local attractions.
- Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
- Maintain an inventory of vacancies, reservations, and room assignments, ensuring accuracy and efficiency.
- Follow emergency and safety procedures, prioritizing guest safety and well-being.
- Perform clerical duties, including faxing, filing, and photocopying, as needed.
- Answer telephone calls and relay messages to guests and staff, providing exceptional customer service.
- Assist guests with special needs, ensuring their comfort and satisfaction.
- Contact guests to deliver requested wake-up calls, ensuring timely and efficient service.
- Provide customer service, responding to guest inquiries and resolving issues in a professional and courteous manner.
- Secondary (high) school graduation certificate.
- Experience in a hotel or hospitality setting, an asset.
- Ability to work in a fast-paced environment, standing for extended periods.
- Excellent communication and interpersonal skills, with a focus on customer service.
- Ability to maintain accurate records and perform clerical duties efficiently.
- Flexibility and adaptability, with a willingness to learn and grow.
- Dental plan.
- Health care plan.
- Paramedical services coverage.
- Free parking available.
- On-site amenities, including recreation and activities.
- Permanent employment opportunity.
- English language of work.
- 30 to 44 hours per week.
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