Restaurant Operations Manager

4 weeks ago

Toronto, Ontario, Canada Service Inspired Restaurants Full time

Overview

At Service Inspired Restaurants, we pride ourselves on our diverse portfolio of restaurants and strive to create a bold and results-driven culture that inspires growth opportunities for all team members. Our values and promises are the foundation of our company's identity and guide every interaction with guests, team members, supplier partners, and investors.

Our goal is to be the preferred choice among our guests, team members, suppliers, communities, and investors by living our values and promises in everything we do. These core principles outline how we conduct business, achieve our objectives, and pursue our passion.

Our Brands

Jack Astor's Bar and Grill
SCADDABUSH Italian Kitchen & Bar
Reds Wine Tavern
The Loose Moose and The Antler Room
Duke's Refresher + Bar
Abbey's Bake House Muskoka

Unlock Your Potential
Invest in Your Career:

  • Competitive Compensation: We offer attractive salaries to reflect your skills and experience, estimated at $80,000 - $110,000 annually, based on industry standards and location.
  • Extended Health & Dental Benefits: Enjoy comprehensive benefits to ensure your well-being and security.
  • Accelerated Leadership Program: Develop your leadership skills through our structured program and take the first step towards advancing your career.
  • Registered Retirement Savings Plan (RRSP): Secure your future with our RRSP matching program.
  • Career Development and Mentorship: Continuously grow and learn with our dedicated mentorship program.
  • Tuition Reimbursement Program: Pursue your educational goals without financial constraints.
  • Employee Assistance and Wellness Programs: Support your mental and physical well-being with our employee assistance programs.
  • Team Member Meal Discounts: Enjoy exclusive discounts at all locations.
  • Employee Referral Bonus Program: Refer talented friends and receive rewards.
  • Dining Discounts at all Locations: Enjoy preferential rates at all Service Inspired Restaurants locations.

Key Responsibilities

As a Restaurant Operations Manager, you will:

  • Serve as an ambassador for our brand, embodying our values and leading others to do the same, setting us apart from competitors.
  • Embody our company's values and mission, consistently demonstrating them in interactions with team members, guests, communities, investors, and supplier partners.
  • Deliver exceptional guest service and brand activation through food quality and presentation, executing our service strategy.
  • Collaborate with the restaurant leadership team to maintain and facilitate all aspects of restaurant operations, ensuring alignment with our Team Member Handbook, Policies, and Procedures.
  • Assist the restaurant management team with food and beverage inventory and purchasing.
  • Drive operational excellence, striving for improved efficiency and quality in kitchen and food operations, protecting recipes and procedures.
  • Coach, lead, and develop our team members, providing great training and support.
  • Manage financials, aiming to exceed established goals.
  • Oversee total business operations, maintaining the integrity of our brand at each location.

Requirements:

  • 5 years of previous restaurant management experience, preferably in an AGM or GM role, within a comparable environment.
  • Strong leadership skills to train and mentor team members.
  • Excellent organizational and planning abilities to reach set goals in day-to-day situations and business planning.
  • Proficiency in computer software applications.
  • Effective written and verbal communication, as well as interpersonal skills including conflict resolution.
  • Willingness to tackle challenges and drive business forward.
  • Proven floor leadership and coaching skills to motivate team members.
  • Business acumen and analytical skills.
  • Previous experience in scheduling, labor, product cost control, and inventory management.
  • Smart Serve Certification required.
  • Knowledge of provincial employment legislation.
  • Possess the five core values defining our people:
  • Hospitality: Enhancing the dignity, comfort, and well-being of our people.
  • Authenticity: Being forthright, truthful, and transparent with our people.
  • Quality: Striving to continually improve the experience of our people.
  • Fun: Bringing laughter, celebration, sharing, and joy to our people.
  • Courage: Acting with conviction in the balanced interest of our people.

Commitment to Accessibility

Service Inspired Restaurants is committed to fair and inclusive recruiting practices. Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations if needed. Members of our team will consult and create processes to provide individuals with disabilities the best possible recruitment experience.

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