Bilingual Customer Service Representative
1 week ago
About the Role
We are seeking a highly skilled and bilingual customer service representative to join our team at Sleep Country Canada/Dormez-vous?. As a key member of our customer experience team, you will play a vital role in ensuring that our customers receive exceptional service and support.
Key Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide product information and recommendations to customers
- Meet and exceed customer service standards and sales goals
- Support the online sales team during peak periods
- Collaborate with internal teams to ensure seamless customer experience
Requirements
- Minimum 2 years' experience in a sales and/or customer service environment
- Excellent communication skills in English and French, both written and verbal
- Avid multitasker with ability to work in a fast-paced environment
- Problem management skills and ability to work independently
- Computer skills and familiarity with Microsoft Teams, Outlook, and other software
What We Offer
- Competitive salary and benefits package
- Opportunities for growth and advancement
- Diverse and inclusive work environment
- Extensive training and development programs
- Associate discount program and wellness benefits
About Sleep Country Canada/Dormez-vous?
Sleep Country is Canada's leading specialty sleep retailer, committed to building a company culture of inclusion and diversity. We invest in our sleep ecosystem, innovative products, world-class customer experience, communities, and our people. For more information, please visit our website.
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