Customer Support Specialist

3 weeks ago


Quebec City, Canada Infodev Electronic Designers International Inc. Full time

We are looking for a detail-oriented and organized individual to join our team at Infodev Electronic Designers International Inc. as a Sales Assistant. The ideal candidate will be responsible for providing exceptional customer support and administrative assistance to our sales team.

Key Responsibilities
  • Filter and classify information requests to ensure timely responses
  • Create and maintain accurate opportunity files in our CRM system
  • Closely follow news sites related to public transit to stay up-to-date on industry developments
  • Conduct research for grant applications and programs to support business growth
  • Follow up on leads in the preliminary stages of information requests to ensure successful conversion
  • Filter and plan responses to calls for tenders to meet customer needs
  • Prepare documents for responses to RFPs according to sales and management guidelines
  • Ensure seamless customer interactions and provide necessary information to customers
  • Assist in the preparation and planning of trade fairs and commercial events
  • Collaborate with various departments to deliver exceptional customer experiences
Requirements
  • Hold an ACS Office Automation, administrative assistant, or related training
  • Have 2-5 years of experience in administration or as an administrative assistant (an asset)
  • Experience in customer support (an asset)
  • Advanced bilingualism (French and English, other languages an asset)
  • Excellent writing skills
  • Knowledge of the Office suite
  • Experience in a related technical field (sale of electronic products, software, etc.) (an asset)
  • Experience with a CRM (an asset)
Profile
  • Organization
  • Rigor
  • Good communication
  • Team spirit
  • Attention to detail
  • Respect for confidentiality / Discretion
  • Flexibility and adaptability

  • Customer Experience

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