Front Desk Associate

5 days ago


Prince Rupert, Canada Crest Hotel Full time

Crest Hotel is seeking a skilled Front Desk Agent to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our guests. Your primary duties will include registering arriving guests, assigning rooms, and processing group arrivals and departures. You will also be responsible for taking, canceling, and changing room reservations, as well as providing information on hotel facilities and services. Additionally, you will be required to process guests' departures, calculate charges, and receive payments. Your attention to detail and ability to multitask will be essential in maintaining an inventory of vacancies, reservations, and room assignments. If you have a passion for delivering excellent customer service and are able to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel, and change room reservations
  • Provide information on hotel facilities and services
  • Process guests' departures, calculate charges, and receive payments
  • Maintain an inventory of vacancies, reservations, and room assignments
Requirements
  • 1 year to less than 2 years of experience
  • Ability to work in a fast-paced environment
  • Excellent customer service skills
  • Ability to multitask and prioritize tasks
What We Offer
  • As per collective agreement
  • Permanent employment
  • 40 hours per week
  • English as the primary language of work


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