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Food Service Team Lead

2 months ago

Truro, Nova Scotia, Canada Frank and Gino Grill and Pasta House Greco Pizza Full time
Job Summary

We are seeking a highly skilled and experienced Food Service Supervisor to join our team at Frank and Gino Grill and Pasta House/Greco Pizza. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our high standards of quality and customer service are consistently met.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of staff who prepare and portion food, ensuring that all tasks are completed efficiently and effectively.
    • Train staff in job duties, sanitation, and safety procedures, promoting a culture of excellence and compliance.
  • Quality Control and Assurance
    • Ensure that food and service meet our quality control standards, maintaining the highest levels of customer satisfaction.
    • Address customer complaints or concerns in a professional and courteous manner, resolving issues promptly and fairly.
  • Administrative and Reporting
    • Maintain accurate records of stock, repairs, sales, and wastage, providing valuable insights for business growth and improvement.
    • Prepare and submit reports on a regular basis, highlighting key performance indicators and areas for improvement.
Requirements
  • Education and Experience
    • Secondary (high) school graduation certificate.
    • 1 year to less than 2 years of experience in a similar role.
  • Work Environment
    • Noisy.
    • Wet/damp.
    • Hot.
  • Work Setting
    • Restaurant.
  • Personal Qualities
    • Client focus.
    • Team player.
    • Initiative.
Working Conditions and Physical Capabilities
  • Fast-paced environment.
  • Work under pressure.
  • Physically demanding.