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Director, Arena Operations

2 months ago

Vancouver, British Columbia, Canada Vancouver Full time

Job Summary

The Director, Arena Operations is responsible for developing and implementing strategic plans to support business objectives for Arena Operations at Rogers Arena in Vancouver. This position will also lead large-scale maintenance projects at Rogers Arena.

Key Responsibilities

  • Oversee and provide operational leadership for arena operations of Rogers Arena
  • Provide leadership to the Arena & Facilities Operations team at Rogers Arena who is responsible for the effective operation, upgrade, and maintenance of Rogers Arena and related equipment
  • Act as management lead at events held at Rogers Arena
  • In collaboration with other members of the leadership team, develop and foster integrated initiatives that promote the ultimate hockey, lacrosse, and concert experience
  • Oversee and lead maintenance projects that impact Rogers Arena such as building development and exclusive events
  • Provide operational leadership for various arena construction projects affiliated with and on behalf of Canucks Sports & Entertainment and liaise with AG representatives and construction project managers with the best interests of Canucks Sports & Entertainment in mind
  • Develop and maintain close strategic partnerships and oversee all issues that arise with external partners who support Arena Operations
  • Work closely with Canucks Sports & Entertainment Ownership and Leadership Teams on initiatives that significantly affect strategic objectives of the organization
  • Serve as a committed and responsible member of the Leadership Team, contributing to the strategic planning process

Requirements

  • Post-secondary university education in a related field of study with preference given to those with formal education in engineering (civil or mechanical) and/or construction
  • 8-10 years' experience in a related role as part of a high-performance, fan/customer-focused organization; previous experience in a professional sports and entertainment venue is preferred (or an equivalent combination of education and experience)
  • Solid project management experience, including project plan development and budget development and management
  • An inspirational leader with solid experience in leading, motivating, and developing employees
  • Experience with creating successful building initiatives that focus on the customer experience
  • Extensive knowledge and an understanding in all aspects of commercial construction and building/arena maintenance
  • Experience creating strategic directions for businesses, including the development of tactical details while maintaining a clear view of the big picture
  • Proven record of developing and maintaining strong partnerships and collaborative spirit with peers in all lines of the business
  • A strong record of personal and team achievement over his/her career with substantial personal contributions to the positive evolution of the business through innovative thinking and an ability to make things happen
  • Professional business acumen and savvy
  • Superior listening skills with a level of intellectual ability/agility
  • A high degree of personal integrity and consistently put the interests of the organization ahead of his/her own

Vancouver is one of the most diverse cities in the world, and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.