Guest Service Agent
2 weeks ago
Job Title: Guest Service Agent - Hospitality Expert
Job Summary: We are seeking a highly skilled Guest Service Agent to join our team at Totem Resorts. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
Requirements:
- Secondary (high) school graduation certificate
- Experience in the hospitality industry
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Attention to detail and organizational skills
Work Environment: Our hotel is a dynamic and fast-paced environment where you will have the opportunity to work with a diverse group of guests and colleagues. You will be required to work a variety of shifts, including evenings, weekends and holidays.
What We Offer: We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional development.
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Guest Service Agent
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Sioux Narrows, Canada Totem Resorts Full timeJob Title: Guest Service AgentWe are seeking a highly skilled Guest Service Agent to join our team at Totem Resorts. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Register arriving guests and assign...
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Guest Service Agent
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Sioux Narrows, Canada Totem Resorts Full timeJob Title: Guest Service AgentWe are seeking a highly skilled Guest Service Agent to join our team at Totem Resorts. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Register arriving guests and assign...
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Sioux Narrows, Canada Totem Resorts Full timeJob Title: Guest Service AgentWe are seeking a highly skilled Guest Service Agent to join our team at Totem Resorts. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Register arriving guests and assign...
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Sioux Narrows, Canada Totem Resorts Full timeJob Title: Guest Service AgentWe are seeking a highly skilled Guest Service Agent to join our team at Totem Resorts. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Register arriving guests and assign...
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Sioux Narrows, Canada Totem Lodge Ltd Full timeJob DescriptionWe are seeking a highly skilled Guest Service Supervisor to join our team at Totem Lodge Ltd. As a key member of our operations team, you will be responsible for coordinating activities with other work units or departments, performing same duties as workers supervised, and resolving work problems.Key ResponsibilitiesCo-ordinate activities with...
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