Banking Advisor
4 weeks ago
As a Banking Advisor at National Bank, you will play a vital role in providing exceptional client service and building lasting relationships. Your primary responsibility will be to greet clients, answer their questions, and offer personalized banking solutions. You will also be responsible for helping clients use our banking applications and ABMs, listening to their needs, and resolving complex situations. Additionally, you will give advice and offer transaction solutions for Personal Banking clients, demonstrate the ability to build lasting business relationships, ensure client satisfaction and engagement, and refer clients to specialist colleagues for their specific needs. You will also ensure adherence to compliance and risk management rules.
About the Role:
This is a versatile and varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. You will adopt a friendly approach, listen actively, and offer a people-centric experience for branch clients. You will work with a team of experts specialized in investment, credit, mortgage financing, and more. Our team values passionate people and bold ideas, and we work together to ensure our clients reach their goals and colleagues do what they love. We rely on our colleagues to share knowledge and help each other. After gaining the necessary experience in your role as a Banking Advisor, many options will be available to you, including advancing in the same role, getting promoted, or moving to another region or branch. We offer many career opportunities and encourage internal mobility. Our training programs use on-the-job learning to help you master your role, and you will have access to personalized training content on topics such as banking solutions and the advisory approach to support your ongoing learning. You will also have access to colleagues with a wide range of expertise, experience, and backgrounds to enrich all aspects of your development.
Requirements:
To be successful in this role, you will need to have customer service experience, an inclusive attitude, and openness to diversity. You will also need to have a positive attitude and empathy for clients, as well as an interest in technology and the ability to share knowledge. You will need to be able to adapt to different situations and have the ability to work in a team environment. You will also need to be proficient in French.
Benefits:
In addition to competitive compensation, you will be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. These benefits include a health and wellness program, flexible group insurance, a generous pension plan, an Employee Share Ownership Plan, an Employee and Family Assistance Program, preferential banking services, opportunities to get involved in community initiatives, telemedicine service, and a virtual sleep clinic. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees' ideas and encourage regular feedback and ongoing communication. Whether through our surveys or programs, we want to ensure that our employees feel valued and supported in their roles. We are a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We want to offer an accessible, barrier-free workplace to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates.
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