ServiceNow Solutions Architect
1 day ago
Overview:
We are seeking a skilled ServiceNow Solutions Architect to join our team at Scotiabank.
About the Role:
This is a key member of the Service Management Tools team and is responsible for the overall design of the application and mapping client business requirements from the project team to systems/technical requirements. The Solution Architect works as a team member along with the Project Manager, Technical Architects and supporting team members to deliver the complete solution for the customer.
Key Responsibilities:
- Participate in process flow analysis and process redesign
- Provide architecture and technical direction for design and implementation
- Perform custom or OOTB demonstrations as required
- Provide subject matter expertise and industry best practices
- Produce a detailed functional design document to match customer requirements
- Co-team with other Technical Architects to produce a technical specification for custom development and systems integration requirements
- Participate and provide inputs to effort estimates
- Maintain current ServiceNow knowledge through self-study and utilization of available training
Requirements:
- B.S. degree in Computer Science, MIS or equivalent preferred
- Advanced experience with ServiceNow APM and Service Mapping application/modules (including TRM and TPM)
- Hands-on experience with ServiceNow APM and Service Mapping configuration/implementation and custom development and scoped applications
- Hands-on experience with client-side development: UI Policies, Client Scripts, AJAX, etc.
- Hands-on experience with server-side development: Glide Server APIs, Business Rules, Script Includes, etc.
- Self-motivated with a proven track record in ServiceNow technologies
- Organized and analytical, adept at working in a team environment, and able to handle multiple priorities in a fast-moving environment
- Strong presentation and communication skills
- Ability to understand business requirements and convert them into solution designs
- Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture
- 5-7 years of relevant experience in professional services or customer support operations
- 3-6 years of ServiceNow systems integration and/or implementation experience
- Proven solutions consulting experience
- Ability to work on multiple projects with varying complexity
- Strong problem-solving skills, ability to simplify complex solutions
- Good understanding of the Common Service Data Model (CSDM)
- Must have ServiceNow certifications (CSA, CAD and APM and Service Mapping)
- Nice to have ServiceNow Automated Test Framework (ATF) experience
- Nice to have development & operation pipeline experience
- Nice to have business architecture experience
What We Offer:
- Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential.
- Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank.
- Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
- Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
- Community Engagement - we offer opportunities for community engagement & belonging with our various programs.
Work Arrangements:
Hybrid
Location:
Canada : Ontario : Toronto
Compensation:
The estimated salary range for this position is $120,000 - $180,000 per year, depending on experience.
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