Scotiabank Trade and Service Representative Expert
3 weeks ago
At Scotiabank, we are dedicated to providing exceptional service to our clients. We strive to deliver results-driven solutions that meet their needs.
Job SummaryThis role is responsible for providing prompt, accurate, and professional service to Scotia iTRADE clients through email and click-to-chat communication channels. The Customer Service Representative will ensure that email and click-to-chat quality standards are met while demonstrating a high level of client focus at all times.
Main Responsibilities- Resolve client inquiries efficiently and effectively by responding independently to email and chat inquiries, taking action to fully address inquiries, and processing client requests in a timely manner.
- Document and control all required follow-up or escalation accurately and efficiently.
- Participate actively in queue maintenance through efficient call response times and prioritization of workload.
- Satisfy client needs through the iCARE model and acquire and maintain a detailed knowledge and understanding of policies, processes, product & services.
- Post-Secondary Education in Commerce, Business or Financial Planning.
- Broad investment product knowledge in Equities, Fixed Income & Mutual Fund Securities.
- Strong attention to detail and ability to recognize risk to the firm.
- Ability to set and achieve goals, and work independently.
- Strong communication / interpersonal skills.
- Ability to learn new tasks quickly and accurately.
- A competitive salary of $60,000 - $80,000 per year, depending on experience.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- A generous pension plan.
- A wide range of training and development opportunities.
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