Pharmacy Dispensing Specialist

2 weeks ago

Mississauga, Ontario, Canada SPS McKesson Specialty Prescription Services Corporation Full time

Job Summary

The Pharmacy Assistant will provide exceptional customer service, manage patient files, and accurately dispense medications in a fast-paced specialty pharmacy setting.

Key Responsibilities

  • Provide customer service meeting the standards of McKesson Canada, interacting with patients via phone and email.
  • Create patient files in pharmacy software, including Kroll.
  • Manage site calendars, appointment changes, dispensing, and shipping schedules.
  • Accurately dispense medications to ensure timely arrival at the designated destination.
  • Understand third-party billing and resolve issues by contacting adjudicators and plan administrators.
  • Billing prescriptions through pharmacy software, ensuring all required documentation is adequate and appropriate.
  • Schedule and dispense medications to ensure timely arrival at the designated destination.
  • Adhere to relevant guidelines, including McKesson's Standard Operating Procedures and applicable regulatory requirements.
  • Develop and maintain professional relationships with external and internal contacts, healthcare professionals, stakeholders, clients, reimbursement coordinators, and private payers.
  • Follow up with patients for outstanding accounts and refills, as well as schedule shipments.
  • Refer medical questions to a pharmacist when interacting with patients.
  • Package medications according to specifications for shipment to customers.
  • Perform other duties, including receiving and inventory management, as assigned by supervising pharmacists or supervisors.

Requirements

  • 0-1 years of experience, with vocational qualification possible.
  • Working knowledge of a retail pharmacy setting.
  • Ability to work in a fast-paced setting, with strong attention to detail and organizational skills.
  • Ability to learn new software programs, with Kroll knowledge an asset.
  • Organizational, time management, and teamwork skills.
  • Accountable and result-oriented, with a high degree of independence.
  • Experience in a retail pharmacy or hospital setting preferred, with specialty pharmacy experience an asset.
  • Proficient in English oral and written communication, with multilingualism an asset.

About the Role

This position requires a high degree of independence, with a focus on delivering exceptional customer service and managing patient files. The successful candidate will have a strong understanding of pharmacy software, including Kroll, and be able to accurately dispense medications in a fast-paced environment.

What You'll Gain

As a Pharmacy Assistant, you'll acquire in-depth knowledge of dispensing, billing, and shipping processes, as well as an understanding of various types of specialty medication. You'll also develop strong professional relationships with external and internal contacts, and gain experience working with different programs and cross-functional teams.

Compensation

Mckesson offers a competitive compensation package, including a base pay range of $34,500 - $54,100, as well as opportunities for bonuses and long-term incentives. For more information, please see the benefits section of our website.

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