Commercial Analyst
2 months ago
Business Operations Analyst Role
At CB Canada, we are seeking a highly skilled Business Operations Analyst to support our client in the Retail Sector. As a Business Operations Analyst, you will play a critical role in driving business growth and improvement.
Key Responsibilities
Support the second phase of business operations by understanding requirements, conducting research, and freezing final inputs.
Translate business requirements into actionable business cases with clear acceptance criteria.
Use data-driven decision methodologies to analyze customer journeys and identify business opportunities.
Cultivate relationships with global peers in other markets to align with global standards and leverage processes and systems across markets.
Actively support and optimize systems and processes in your domain by promoting defect fixes, frequently occurring support problems, and efficiency drains into your backlog.
Actively communicate with diverse stakeholders through information sharing, listening sessions, training programs, and clear documentation.
Stay up-to-date on industry trends and products in the omni-channel landscape, turning research into actionable recommendations to achieve business objectives.
Act as a system SME, understanding how stakeholders use systems and providing vision and assistance to teams in getting the most from capabilities.
Requirements
Bachelor's degree required.
Excellent communication skills, willingness to conduct research, and credibility checks on return items.
6-8 years of experience required.
Familiarity with agile tools like Jira and Confluence.
Ability to manage multiple projects simultaneously while ensuring deadlines are met.
Preferred Qualifications
PMP/CBAP certification is an asset.
Retail experience.
Experience with Agile/Scrum.
Work Arrangements
Hybrid work arrangement, with a mix of remote and in-office work.
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