Service Delivery Head

5 days ago


Drummondville, Quebec, Canada Banque Nationale du Canada Full time
About the Opportunity

We are looking for a highly skilled Service Delivery Head to join our team. As a leader, you will be responsible for driving service excellence, managing operational activities, and building client relationships. If you have a passion for delivering exceptional customer experiences, this may be the perfect opportunity for you.

Key Responsibilities
  • Develop and implement strategies to improve service delivery
  • Manage complaints regarding transaction and retail banking services
  • Collaborate with the Branch Manager to achieve business objectives

You will be responsible for guiding and coaching representatives to identify clients' financial needs, promoting Bank products and services, and supporting teams in achieving objectives. You will also manage operational activities efficiently, build client loyalty, and maintain close relationships with clients.

Requirements
  • College diploma and 4-6 years of experience or Bachelor's degree in a related field with 1-6 years of experience
  • Minimum 2 years of experience in personnel management and coaching
  • Mutual Fund Representative title is an asset
  • Experience in business development and customer service


  • Drummondville, Quebec, Canada National Bank Full time

    Job Summary:We are seeking a Service Delivery Director to oversee the day-to-day operations of our branch. As a Service Delivery Director, you will be responsible for managing a team of representatives and ensuring that they provide exceptional service to our clients.Guide and coach team members to achieve their objectivesEnsure operational activities are...


  • Drummondville, Quebec, Canada Reimer Associates Inc. Full time

    Job Overview:We are seeking an experienced Head of Business Development to lead our sales operations and drive revenue growth. This key leadership role involves developing and implementing sales strategies, managing talent acquisition, and ensuring alignment with corporate objectives.Key Responsibilities:The successful candidate will be responsible...

  • Delivery Specialist

    6 days ago


    Drummondville, Quebec, Canada Fedex Canada Full time

    This is an interview position for a Delivery Specialist at Fedex Canada.The primary responsibility of this role is to provide courteous and efficient pick-up and delivery of packages on an assigned route. The ideal candidate will have a valid driver's license, good driving record, and the ability to lift 70 lbs and maneuver any package weighing up to 150 lbs...


  • Drummondville, Quebec, Canada Fedex Canada Part time

    About UsFedEx Canada is a leading logistics company that prides itself on providing excellent customer service and reliable delivery services.We are seeking a skilled Route Delivery Coordinator to join our team. In this role, you will be responsible for delivering packages on an assigned route while providing exceptional customer service.The ideal candidate...


  • Drummondville, Quebec, Canada Flordeco Full time

    Flordeco is a Quebec company in constant evolution for 15 years. We aim to offer a varied range of products as well as a turnkey service to meet the needs of our customers. We now have 36 stores in Quebec and one in New Brunswick. We are specialized in flooring and decoration. We are currently looking for a dynamic person to fill the warehouse clerk...


  • Drummondville, Quebec, Canada Canada Post Corp Full time

    Candidates for the Delivery Agent Position at Canada Post Corp will provide exceptional customer service by delivering mail and packages to our customers in a timely and efficient manner.">Our ideal candidate will possess excellent communication skills and be able to work independently as well as part of a team. You will be required to load and drive a...


  • Drummondville, Quebec, Canada Intelcom | Dragonfly Full time

    Operations Customer service representative page is loadedOperations Customer Service RepresentativeApply locations: Canada, Québec, DrummondvilleTime type: Full timePosted on: Posted 2 Days AgoTime left to apply: End Date: February 4, 2025 (4 days left to apply)Job requisition id: JR107796Ride the next mile with usWhy choose Intelcom and become one of our...


  • Drummondville, Quebec, Canada Abacus Service Corporation Full time

    The purpose of this position is the management of warehouse inventory, receipt of goods Description: Receipt of the goods: carry out checks (compliance with the order – parts and quantity); • Unloading trucks using a forklift; • Received and verified returns for repairs and entered the information into Great Plains (return RMA) • Transfer...

  • PU01 - Buyer

    6 days ago


    Drummondville, Quebec, Canada Abacus Service Corporation Full time

    The GENERAL RESPONSIBILITIES AND REASONS FOR THE POSITION The purpose of this position is to carry out daily purchases, including the supply of products, equipment and parts. As such, the holder will have to search for suppliers who meet our specifications and quality standards. He will have to negotiate prices according to the...


  • Drummondville, Quebec, Canada National Bank Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Operations Manager to join our team. As a key member of our organization, you will be responsible for leading a team of customer service representatives and ensuring the delivery of exceptional client experiences.Key Responsibilities:• Guide and coach the team in identifying clients' financial...


  • Drummondville, Quebec, Canada Fedex Canada Part time

    Job SummaryThis is a dynamic interview position where you will be responsible for providing excellent customer service and efficiently delivering packages on an assigned route.To succeed in this role, you must possess a valid driver's license and have a good driving record. Additionally, you should be able to lift 70 lbs and maneuver any package weighing up...


  • Drummondville, Quebec, Canada Intelcom | Dragonfly Full time

    About Intelcom | DragonflyAt the forefront of last-mile logistics, Intelcom | Dragonfly is a Canadian leader in parcel delivery and e-commerce solutions. Our team spans across Canada, with over 60 delivery centers and a network of independent contractors.We're not just about delivering packages; we're about innovation, technology, and customer experience....

  • manager

    2 weeks ago


    Drummondville, Quebec, Canada La Vie en Rose Inc. Full time

    Job DescriptionPosted Tuesday, March 11, 2025 at 4:00 AMJoin a diverse and talented teamFor years now, we've been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best Join our dynamic team to start a stimulating professional career in a committed and constantly...


  • Drummondville, Quebec, Canada Soucy Full time

    The Art of Customer ServiceAs a Customer Experience Associate at Soucy, you will be responsible for delivering exceptional customer service and support to our B2B clients. This involves analyzing customer needs, communicating effectively, and working collaboratively with internal teams to ensure timely and accurate order fulfillment.Key...


  • Drummondville, Quebec, Canada La Vie en Rose Inc. Full time

    **About La Vie en Rose Inc.We are a proud local company with over 4,600 employees and more than 287 stores across Canada and in 19 countries worldwide. Our company culture is built upon a commitment to community and employee satisfaction, reflected in our unique job perks and benefits package.**Job Description**In this full-time position, you will play a...

  • Package Courier

    6 days ago


    Drummondville, Quebec, Canada Fedex Canada Full time

    Fedex Canada is seeking a Package Courier to join our team. In this role, you will be responsible for delivering packages to customers while maintaining a safe and efficient delivery process.The ideal candidate will possess a valid driver's license, good driving record, and the ability to lift 70 lbs and maneuver any package weighing up to 150 lbs with...

  • Operations Supervisor

    4 weeks ago


    Drummondville, Quebec, Canada Intelcom | Dragonfly Full time

    Time left to apply End Date: February 4, 2025 (3 days left to apply)Job requisition id JR107795Ride the next mile with usWhy choose Intelcom and become one of our Operations Supervisor?- Ensure the seamless running of our delivery business day-to-day.- Utilise your communication and leadership skills with employees and Independent Delivery Contractors to...

  • Part-time Driver

    6 days ago


    Drummondville, Quebec, Canada Fedex Canada Full time

    Fedex Canada is looking for a Part-time Driver to join our team. In this role, you will be responsible for delivering packages to customers across various locations while maintaining a safe and efficient delivery process.The ideal candidate will possess a valid driver's license, good driving record, and the ability to lift 70 lbs and maneuver any package...


  • Drummondville, Quebec, Canada Lavxel Full time

    Sales Representative - Business DevelopmentDESCRIPTIONLavXel, a growing company, specializes in the sale and distribution of industrial and commercial laundry equipment across Quebec. In addition, it offers installation, maintenance and repair services to its customers.In addition to having several service points across the province, the head office is...


  • Drummondville, Quebec, Canada Flordeco Full time

    Job OverviewFlordeco, a leading Quebec-based company with 36 stores in Quebec and one in New Brunswick, is seeking a dynamic individual to fill the Warehouse and Delivery Clerk position. With 15 years of evolution and a focus on offering a varied range of products and turnkey services, we aim to meet the needs of our customers.