Medical Imaging Booking Coordinator

4 weeks ago

Toronto, Ontario, Canada North York General Hospital Full time
Job Summary

As a Medical Imaging Booking Coordinator at North York General Hospital, you will play a vital role in ensuring the smooth operation of our Diagnostic Imaging Unit. Your primary responsibility will be to book patient appointments, register patients for Medical Imaging in a confidential, sensitive, and professional manner. You will be responsible for report distribution, monitor transmissions, copying media, and collecting payment and updating physician and patient information. Effective written and spoken communication skills are essential, as you will need to communicate effectively with colleagues, staff, volunteers, and families. You will also be required to work independently and as part of a team, prioritizing work demands in a fast-paced and stressful environment. This position supports the Hospital's academic mandate by advancing care through teaching and learning and/or transforming care through research and innovation. This position contributes to the shared responsibility of ensuring health and safety policies are followed to provide for a healthy environment for staff, physicians, volunteers, learners, patients, and families.

Key Responsibilities

* Record all requests for bookings and assign times where applicable
* Ensure all relevant information regarding bookings is obtained
* Communicate effectively with appropriate areas re: bookings and the transporting of patients
* Direct patient to change area and instruct patients of any immediate preparation needed (i.e., oral contrast, water intake, etc.) and notify appropriate staff members once patient is properly prepared for exam
* Prioritize numerous telephone lines from units and/or outside physician inquiries
* Be responsible for the preparation and distribution of daily lists as required, ensure efficient fax transmissions of medical health records are completed including troubleshooting and distribution of reports by fax in physicians mailboxes
* Greet patients in a professional and pleasant manner upon registration to the hospital in order to collect and document relevant information
* Update patient information as necessary
* Have accurate data entry and typing skills (minimum 30 w.p.m.)
* Have working knowledge and experience with Cerner registration, Cerner scheduling, and Microsoft Word
* Have knowledge of Medical terminology
* Perform other duties as required

Qualifications

* OSSD or equivalent
* Working knowledge and experience with Cerner registration, Cerner scheduling, and Microsoft Word, preferred
* Minimum of one year experience in an office environment – preferably in a Department of Medical Imaging
* Bilingualism in French/English an asset

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