Branch Manager

2 months ago


Dieppe, Canada TD Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Branch Manager at TD Bank. As a key member of our leadership team, you will be responsible for leading a team of customer service representatives and driving business growth in our branch.

Key Responsibilities
  • Customer Service
    • Manage a team of customer service representatives to ensure exceptional customer experience and high-quality service delivery.
    • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Business Development
    • Identify and pursue business opportunities to drive growth and revenue in the branch.
    • Develop and maintain relationships with key stakeholders, including customers, colleagues, and partners.
  • Team Leadership
    • Lead and manage a team of customer service representatives to achieve business objectives and goals.
    • Develop and implement training programs to enhance team skills and knowledge.
  • Operational Excellence
    • Ensure compliance with bank policies, procedures, and regulatory requirements.
    • Manage branch operations, including budgeting, forecasting, and performance management.
Requirements
  • Education
    • Undergraduate degree in a related field.
  • Experience
    • 5+ years of experience in a customer-facing role, preferably in a financial services industry.
  • Skills
    • Strong leadership and management skills.
    • Excellent communication and interpersonal skills.
    • Ability to analyze data and make informed business decisions.
About TD Bank

TD Bank is a leading financial institution in North America, with a strong presence in Canada and the United States. We are committed to delivering exceptional customer service and driving business growth through innovation and excellence. If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply.


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