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Facilities Operations Supervisor

2 months ago

Vancouver, British Columbia, Canada BC Place Full time

About BC Place


BC Place is a world-class venue hosting a variety of events, including sporting events, concerts, and consumer shows. We strive to create unforgettable moments and provide exceptional experiences for our guests.



Salary: $30.71 per hour

Job Summary:


We are seeking a highly skilled Facilities Operations Supervisor to join our Event Operations team. This individual will play a crucial role in ensuring the success of our Environmental Services operations, overseeing the activities of Environmental Services staff, and providing excellent customer service.



Key Responsibilities:

  • Coordinate and lead the performance of Environmental Services staff to ensure cleanliness of the facility, interior and exterior;
  • Represent the facility as a management representative to clients, show managers, contractors, and the general public;
  • Promote a safe working environment by enforcing stadium health and safety regulations;
  • Monitor and enforce BC Place policies & procedures;
  • Conduct site inspections prior to, during, and after events;
  • Schedule, coordinate, and provide guidance to Environmental Services staff;
  • Direct, monitor, coach, mentor, and supervise employees' performance and success;
  • In collaboration with Event Managers, orient clients/exhibitors, attend employee briefings as required;
  • Attend management meetings as required;
  • Complete daily reports and necessary documentation;
  • Deal with all customer issues pertaining to Environmental Services;
  • Assist in staff recruitment, orientation, and job-specific training;
  • Identify and assess the training needs of staff, maintaining up-to-date training records on event Environmental Services staff;
  • Utilize a scheduling application to document event-related work and scheduling items;


Requirements:

  • Grade 12 diploma, with post-secondary certificate or diploma in Building Operations;
  • Environmental Services or Housekeeping Certification and/or Building Service Worker Certification is preferred;
  • Valid WHMIS certification is required;
  • Minimum 3 years' experience in building maintenance, facility management, or Environmental Services;
  • Experience working in a unionized environment and supervising unionized staff an asset;
  • Proficiency in MS Office - Word and Excel; knowledge of EBMS and ABI an asset;
  • Excellent oral and written communication skills, interpersonal skills, and organizational skills;
  • Commitment to providing excellent customer service and guest experience;
  • Willing and able to work varied hours including evenings, weekends, and overnight shifts;