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After Hours Operations Manager

1 month ago


Old Toronto, Ontario, Canada Baycrest Full time
Job Summary:

The After Hours Manager plays a vital role in supporting clinical and operational excellence at Baycrest Hospital and Apotex Long Term Care Home. Reporting to the Clinical Manager, Support Teams and Operations, this leader provides visible leadership and decision-making outside of business hours, ensuring timely transfers, quality of care, and appropriate staffing levels. This role assumes responsibility for campus-wide management, creating an environment that supports Baycrest's values of compassion, advocacy, respect, and empathy.

Key Responsibilities:
  • Manage overall hospital and Apotex Centre operations, ensuring timely transfers, quality of care, and appropriate staffing levels.
  • Complete active rounding through clinical areas to ensure care areas are operating in accordance with organization's policy and procedures.
  • Authorize and optimize the use of staff resources, including replacement and reassignment of staff, ensuring appropriate staffing levels and skills mix.
  • Promote a patient and family-centered care approach, including interprofessional team members in responding to issues identified by patients and families.
  • Foster a positive climate among staff, providing support in problem solving, managing conflict, and facilitating resolutions.
  • Act as a knowledgeable and supportive resource, attending to urgent and crisis situations, including Emergency Codes and Incident Management System (IMS) meetings.
  • Support compliance with legislated requirements for Acute Care and Ministry of Health & Long-Term Care, professional, and accreditation standards for care and safety.
  • Provide support or leadership for legislated reporting requirements as required by the Ministry of Long-Term Care (MOLTC) when a critical incident arises.
  • Champion health and safety and infection prevention and control practices in the workplace.
  • Liaise with external agencies, community partners, and the general public as needed.
  • Provide shift-based documentation, ensuring continuity of care and transfer of accountability to upcoming after-hour managers or clinical managers.
  • Initiate conversation with staff members regarding any performance issues identified during shifts, documenting and communicating with respective managers.
  • Primary point of contact after hours to facilitate distribution of additional supplies as needed.
Qualifications:
  • Current membership in good standing with a Regulated Health Discipline Professional College in Ontario.
  • Baccalaureate Degree with a Master's Degree achieved or evidence of a Master's Degree in progress.
  • Current and valid Basic Cardiac Life Support (BCLS) certification.
  • Significant experience in the hospital and long-term care sector, with at least 3 years of progressive leadership.
  • Ability to engage and support staff in carrying out job duties.
  • Demonstrated excellence in written, verbal communication, interpersonal, conflict resolution, and negotiation skills.
  • Highly developed critical thinking skills, including an ability to conceptualize problems, quickly analyze, and make decisions.
  • Demonstrated ability to work independently and make decisions, exercise judgment, and initiative.
  • Excellent time management with ability to coordinate several activities, with attention to detail and an ability to prioritize.
  • Knowledge of and proficiency of computer applications and industry information systems (Meditech, Point Click Care).
  • Knowledge and application of collective agreements, and legislation provisions which impact on work (Employment Standards Act, Occupational Health and Safety Act).
  • Knowledge and proficiency with staff scheduling, labor relations, and hospital operations.
  • Satisfactory attendance record.
Additional Benefits:
  • Opportunity to enroll in the Healthcare of Ontario Pension Plan (HOOPP).
  • Access to 24/7 Employee Assistance Program.