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After Hours Operations Manager

4 weeks ago


Toronto, Ontario, Canada Baycrest Full time
Job Summary:

Baycrest Hospital is seeking a highly skilled and experienced After Hours Manager to join our team. As a key member of the Baycrest Leadership Team, this role will provide visible leadership and decision-making in support of clinical and operational excellence, patient and family-centered care, transitions, and staffing outside of business hours.

The ideal candidate will have a strong background in hospital and long-term care operations, with a minimum of 3 years of progressive leadership experience. They will be responsible for managing overall hospital and Apotex Centre operations, ensuring timely transfers, quality of care, and appropriate staffing levels.

The After Hours Manager will work closely with the Clinical Manager, Support Teams and Operations to ensure that performance goals are met while creating an environment that supports Baycrest's values, including compassion, advocacy, respect, and empathy.

Responsibilities:
  • Provide visible leadership and decision-making in support of clinical and operational excellence
  • Manage overall hospital and Apotex Centre operations to ensure timely transfers, quality of care, and appropriate staffing levels
  • Work closely with the Clinical Manager, Support Teams and Operations to ensure performance goals are met
  • Support staff during scheduled after-hours shifts and provide escalation point for operational matters
  • Authorize and optimize the use of staff resources, including replacement and reassignment of staff
  • Promote a patient and family-centered care approach and include interprofessional team members in responding to issues identified by patients and families
  • Foster a positive climate among staff and provide support in problem-solving, managing conflict, and facilitating resolutions
  • Act as a knowledgeable and supportive resource by attending to urgent and crisis situations, including Emergency Codes and Incident Management System (IMS) meetings
  • Support compliance with legislated requirements for Acute Care and Ministry of Health & Long-Term Care, professional, and accreditation standards for care and safety
  • Provide support or leadership for legislated reporting requirements as required by the Ministry of Long-Term Care (MOLTC) when a critical incident arises
  • Champion health and safety and infection prevention and control practices in the workplace
  • Liaise with external agencies, community partners, and the general public as needed
  • Provide shift-based documentation to ensure continuity of care and transfer of accountability to upcoming after-hours managers or clinical managers
  • Initiate conversation with staff members regarding any performance issues identified during the shifts and document and communicate with respective managers
  • Primary point of contact after hours to facilitate distribution of additional supplies on an as-needed basis
Qualifications:
  • Current membership in good standing with a Regulated Health Discipline Professional College in Ontario
  • Baccalaureate Degree with a Master's Degree achieved or evidence of a Master's Degree in progress
  • Current and valid Basic Cardiac Life Support (BCLS) certification
  • Significant experience in the hospital and long-term care sector, with at least 3 years of progressive leadership
  • Ability to engage and support staff in carrying out job duties
  • Demonstrated excellence in written, verbal communication, interpersonal, conflict resolution, and negotiation skills
  • Highly developed critical thinking skills, including an ability to conceptualize problems, quickly analyze, and make decisions
  • Demonstrated ability to work independently and make decisions, exercise judgment, and initiative
  • Excellent time management with ability to coordinate several activities, with attention to detail and an ability to prioritize
  • Knowledge of and proficiency of computer applications and industry information systems (Meditech, Point Click Care)
  • Knowledge and application of collective agreements, and legislation provisions which impact on work (Employment Standards Act, Occupational Health and Safety Act)
  • Knowledge and proficiency with staff scheduling, labor relations, and hospital operations
  • Satisfactory attendance record
Additional Benefits:
  • Vacation entitlement
  • Opportunity to enroll in extended health and dental benefit plan
  • Opportunity to enroll in the Healthcare of Ontario Pension Plan (HOOPP)
  • Access to 24/7 Employee Assistance Program