Information Systems Analyst

2 weeks ago


Brampton, Ontario, Canada Khalsa IT Services Full time

Job Summary: We are seeking a skilled Information Systems Analyst to join our team at Khalsa IT Services. The successful candidate will be responsible for providing technical support to users, troubleshooting computer issues, and implementing solutions.

Key Responsibilities:

  • Provide technical support to users via phone, email, or in-person
  • Troubleshoot computer issues and implement solutions
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network, and Internet support to users in response to identified difficulties
  • Perform Web-server backup and recovery operations
  • Provide customer service

Requirements:

  • College/CEGEP education
  • 1 year to less than 2 years of experience
  • Excellent communication and problem-solving skills
  • Ability to work in a team environment

Working Conditions:

  • 35 hours per week
  • Permanent position
  • English language required


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