Technical Support Specialist
3 weeks ago
Job Summary: We are seeking a skilled Technical Support Specialist to join our team at Pluto Transport Inc. The successful candidate will provide exceptional customer service and technical support to our users, ensuring they have a seamless experience with our systems and services.
Key Responsibilities:
- Respond to user inquiries and resolve technical issues in a timely and professional manner.
- Consult user guides, technical manuals, and other documents to research and implement solutions.
- Provide advice and training to users in response to identified difficulties.
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
- Provide business systems, network, and Internet support to users in response to identified difficulties.
- Provide customer service and support to users, ensuring their needs are met and they have a positive experience.
Requirements:
- 1 year to less than 2 years of experience in a technical support role.
- Secondary (high) school graduation certificate.
- Excellent communication and problem-solving skills.
- Ability to work in a team environment and provide support to colleagues as needed.
Working Conditions:
- 40 hours per week.
- Permanent position.
- English language.
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