Technical Support Specialist

3 weeks ago


Rosser, Canada Pluto Transport Inc Full time

At Pluto Transport Inc., we are seeking a skilled Technical Support Specialist to join our team. As a key member of our customer service department, you will be responsible for providing top-notch technical support to our clients. Your primary duties will include:

Key Responsibilities
  • Respond to Client Inquiries: Provide timely and effective support to clients experiencing difficulties with our computer systems.
  • Research and Implement Solutions: Consult technical manuals and other resources to identify and implement solutions to client issues.
  • Provide Training and Guidance: Offer advice and training to clients to help them overcome technical difficulties.
  • Manage Incidents: Collect, organize, and maintain a log of client issues and solutions for use by other technical support analysts.

Requirements

  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Language: Fluency in English.
  • Work Hours: 40 hours per week.


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