Hotel Receptionist

4 weeks ago

Banff, Alberta, Canada Banff International Hostel Full time

Job Summary: We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Banff International Hostel. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing room reservations, and maintaining accurate records.

Key Responsibilities:

  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process room reservations, cancellations, and changes with accuracy and attention to detail.
  • Provide guests with information on hotel facilities and services, as well as recommendations for local attractions and activities.
  • Process guest departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain accurate records of room assignments, reservations, and guest information.
  • Follow emergency and safety procedures, and perform clerical duties as needed.
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.

Requirements:

  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with accuracy and attention to detail.
  • Ability to maintain confidentiality and handle sensitive information with discretion.

Work Conditions and Physical Capabilities:

  • Standing for extended periods.
  • Ability to lift up to 25 pounds.

Personal Suitability:

  • Client focus.
  • Efficient interpersonal skills.
  • Excellent oral communication.
  • Organized.

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