Hotel Receptionist

4 weeks ago

Banff, Alberta, Canada Banff International Hostel Full time

Job Summary: We are seeking a highly organized and detail-oriented Guest Services Representative to join our team at Banff International Hostel. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing room reservations, and ensuring a smooth guest experience.

Key Responsibilities:

  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process room reservations, cancellations, and changes with accuracy and attention to detail.
  • Provide guests with information on hotel facilities, services, and local attractions.
  • Process guest departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain accurate records of room assignments, reservations, and guest information.
  • Follow emergency and safety procedures as outlined in our hostel's policies.
  • Perform various clerical duties, including faxing, filing, and photocopying.
  • Answer telephone calls and relay messages to guests and staff.
  • Provide exceptional customer service to guests, responding to their needs and concerns in a timely and professional manner.

Requirements:

  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Attention to detail and organizational skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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