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Customer Service Ambassador

2 months ago

Boisbriand, Quebec, Canada Groupe Polygon Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, taking and processing orders, and selling products to our clientele.

Key Responsibilities
  • Take orders by phone or email and confirm them with customers
  • Establish professional and cordial contact with customers and stay attentive to their expectations
  • Provide relevant information to the purchasing department if market trends change
  • Respond to customer calls as needed and prepare quotations
  • Enter data into the computer system and CRM
Requirements

To be successful in this role, you will need:

  • Minimum of 3 years of relevant experience
  • Specific training in customer service
  • Fluent in spoken and written French
  • Fluent in spoken and written English (essential)
  • Knowledge of CRM systems and practices (an asset)
  • Strong ability to work both in a team and autonomously
  • Knowledge of the fire protection and/or plumbing industry (an asset)
What We Offer

We offer a competitive salary based on skills and experience, as well as a range of benefits including:

  • 3 weeks of vacation starting May 1st following 1 year of service
  • 12 statutory holidays and paid leaves
  • 4 paid personal days per year
  • Group insurance program in effect upon hiring
  • Collective RRSP with employer participation (4%) in effect after 3 months of continuous service
  • Additional training as needed
  • Service recognition program