Customer Service Ambassador
4 weeks ago
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team at Groupe Polygon. As a key member of our sales and support team, you will be responsible for providing exceptional customer service, taking and processing orders, and selling products to our clientele.
Key Responsibilities
- Take orders by phone or email and confirm them with customers
- Establish professional and cordial contact with customers and stay attentive to their expectations
- Provide relevant information to the purchasing department if market trends change
- Respond to customer calls as needed and prepare quotations
- Enter data into the computer system and CRM
Requirements
- Minimum of 3 years of relevant experience
- Specific training in customer service
- Fluent in spoken and written French
- Fluent in spoken and written English (essential)
- Knowledge of CRM systems and practices (an asset)
- Strong ability to work both in a team and autonomously
- Knowledge of the fire protection and/or plumbing industry (an asset)
What We Offer
- Competitive salary based on skills and experience
- 3 weeks of vacation starting May 1st following 1 year of service
- 12 statutory holidays and paid leaves
- 4 paid personal days per year
- Schedule based on 37.5 hours/week with every other Friday afternoon off
- Group insurance program in effect upon hiring
- Dialogue and employee assistance program
- Collective RRSP with employer participation (4%) in effect after 3 months of continuous service
- Additional training as needed
- Service recognition program
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