Customer Service Ambassador

4 weeks ago


Boisbriand, Quebec, Canada Groupe Polygon Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team at Groupe Polygon. As a key member of our sales and support team, you will be responsible for providing exceptional customer service, taking and processing orders, and selling products to our clientele.

Key Responsibilities

  • Take orders by phone or email and confirm them with customers
  • Establish professional and cordial contact with customers and stay attentive to their expectations
  • Provide relevant information to the purchasing department if market trends change
  • Respond to customer calls as needed and prepare quotations
  • Enter data into the computer system and CRM

Requirements

  • Minimum of 3 years of relevant experience
  • Specific training in customer service
  • Fluent in spoken and written French
  • Fluent in spoken and written English (essential)
  • Knowledge of CRM systems and practices (an asset)
  • Strong ability to work both in a team and autonomously
  • Knowledge of the fire protection and/or plumbing industry (an asset)

What We Offer

  • Competitive salary based on skills and experience
  • 3 weeks of vacation starting May 1st following 1 year of service
  • 12 statutory holidays and paid leaves
  • 4 paid personal days per year
  • Schedule based on 37.5 hours/week with every other Friday afternoon off
  • Group insurance program in effect upon hiring
  • Dialogue and employee assistance program
  • Collective RRSP with employer participation (4%) in effect after 3 months of continuous service
  • Additional training as needed
  • Service recognition program


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