Software Implementation Consultant

2 weeks ago


Mississauga, Ontario, Canada PointClickCare Full time

About the Role:

We are seeking a skilled Software Implementation Consultant to join our Professional Services team at PointClickCare. As a key member of our team, you will play a critical role in driving optimized business outcomes for our customers within the Long-Term and Post-Acute Care (LTPAC) settings.

Key Responsibilities:

  • Act as the principal liaison with customers to implement best practices and drive business success
  • Lead detailed business discovery and develop recommendations to execute delivery approaches that drive outcomes and value
  • Translate technical requirements and execute system configuration setup
  • Establish and maintain strong customer relationships through excellent communication and collaboration skills
  • Partner with internal stakeholders to create and execute implementation plans
  • Proactively anticipate, identify, and communicate issues, risks, escalations, timelines, and delays to ensure an exceptional customer experience
  • Develop and maintain expertise and knowledge in multiple product offerings
  • Travel to customer on-site locations to lead and direct meetings and presentations

Requirements:

  • Post-secondary education in accounting or technology preferred
  • Foundational understanding of artificial intelligence (AI) and enthusiasm for exploring and experimenting with AI
  • Passion for delivering an exceptional customer experience
  • Healthcare industry experience preferred
  • Excellent communication, organizational, and collaboration skills
  • Consulting experience in software implementation, workflow analysis, recommendation development, and measuring business outcomes
  • Multi-resource project team experience balancing milestones and objectives efficiently and on time
  • Results-oriented and able to thrive in a high-paced, complex team environment

Compensation:

The base salary range for this position is $82,000 - $93,000 per year, plus bonus or commission, equity, and benefits.



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