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Food Service Supervisor

1 month ago

Ottawa, Ontario, Canada A & W Full time
Job Title: Food Service Supervisor

We are seeking a highly motivated and experienced Food Service Supervisor to join our team at A & W. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service department, ensuring that our customers receive exceptional service and high-quality food.

Key Responsibilities:
  • Supervise and Coordinate Activities: Supervise and coordinate the activities of staff who prepare and portion food, ensuring that food is prepared and served in a timely and efficient manner.
  • Train Staff: Train staff in job duties, sanitation, and safety procedures to ensure that they are equipped to provide excellent service and maintain a clean and safe work environment.
  • Estimate Ingredients and Supplies: Estimate the ingredients and supplies required for meal preparation, ensuring that we have sufficient stock to meet customer demand.
  • Quality Control: Ensure that food and service meet quality control standards, addressing any issues promptly and taking corrective action as necessary.
  • Customer Service: Address customers' complaints or concerns in a professional and courteous manner, ensuring that they feel valued and respected.
  • Record Keeping: Maintain accurate records of stock, repairs, sales, and wastage, providing regular reports to management.
  • Work Schedules: Establish work schedules for staff, ensuring that we have adequate coverage to meet customer demand.
Requirements:
  • Education: Secondary (high) school graduation certificate or equivalent experience.
  • Experience: 7 months to less than 1 year of experience in a food service environment.
  • Language: Fluency in English.
  • Work Environment: Fast-paced environment with tight deadlines and physically demanding work.
  • Personal Suitability: Excellent communication and interpersonal skills, with a client-focused approach.
What We Offer:
  • Mentorship: Opportunities for mentorship, coaching, and networking for persons with disabilities, newcomers, and refugees.
  • Cross-Cultural Training: Diversity and cross-cultural training to create a welcoming work environment for all employees.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced Food Service Supervisor looking for a new challenge, please submit your application.