Quality Assurance Manager

4 weeks ago

Lively, Canada Komatsu Full time
Job Overview

The Quality Manager plays a pivotal role in setting the quality strategy for Komatsu's Hard Rock operations and products, aligning it with market demands, customer expectations, and business needs. This role works closely with department leaders to implement actions that boost efficiency, quality, and productivity, ultimately enhancing customer satisfaction and reducing costs. Additionally, the Quality Manager ensures compliance with quality standards and customer requirements by managing quality policies, procedures, programs, and practices.

Key Responsibilities
  • Develops and implements quality processes within the hard rock division to enhance business performance and customer satisfaction, encompassing internal and third-party engineering drawing quality and product quality.
  • Coordinates staff across different disciplines to plan and agree on comprehensive quality procedures.
  • Establishes a system to identify root causes and eliminate recurring issues, implementing visual quality across all business functions to drive efficiency improvements.
  • Maintains accurate maps of quality processes to ensure consistent practices among team members, identifies risks and opportunities in quality-related processes, and develops mitigation strategies.
  • Prepares productivity/quality reports for management and enforces a strong product quality program from proposal to project closeout, implementing project closeout processes to integrate lessons learned.
  • Manages the company's inspection and product release programs for incoming/in-process materials and finished goods, ensuring compliance with customer requirements, quality policy, company standards, regulatory, and external standards.
  • Validates quality processes by establishing specifications, measuring production, and updating procedures.
  • Oversees quality functions like inspections, analysis, and training, making final decisions on non-conforming materials and monitoring employee adherence to quality standards.
  • Enhances inspection methods, equipment performance, product quality, efficiency, and morale, ensuring vendor compliance with pre-qualifications and material quality requirements.
  • Aligns quality processes and tools across North American Underground Hard Rock production facilities.
  • Leads the ISO program by ensuring compliance with standards, coordinating audits, and driving continuous improvement, developing and implementing policies, training staff, and collaborating with departments to achieve and maintain certification.
Requirements
  • Minimum 8 years of relevant overall experience with 5 years specifically in Project Management or Quality, within a manufacturing or industrial related environment.
  • Bachelor's degree in quality, Mechanical, Industrial or Manufacturing Engineering preferred.
  • PMI Project Management or 6S Quality certification preferred.
  • Significant knowledge of supply chain management and quality processes.
  • Fluent with ISO quality standards and models.
  • Technical aptitude, good understanding of hydraulic and electrical system design.
  • Ability to take broad business concepts and apply them to specific practical work processes and documentation.
  • Good understanding of manufacturing engineering and assembly processes.
  • Strong business acumen.
  • Ability to work effectively with tight deadlines when required.
  • Good problem-solving and analytical skills, high attention to detail.
  • Experienced with Microsoft Office software.
  • Personable with excellent verbal and written communication skills.
  • Customer-focused.
  • Certified internal auditor is an asset.

Komatsu is an organization committed to diversity and inclusion in support of growing a global team to achieve our business results and create a better future every day for our globally based employees, customers, partners, and communities. We believe a diverse workforce strongly contributes to our business growth and product innovation.

Komatsu is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, or disability. Accommodations during the recruitment process are available upon request.

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