Business Process Optimization Manager
5 days ago
Welcome to goeasy Ltd, where we're passionate about empowering Canadians with financial solutions. Our mission is to create a better tomorrow for our customers, and that starts with our people.
About the RoleWe're seeking an experienced Business Process Optimization Manager to lead the development, implementation, and ongoing management of business processes supporting the delivery and optimization of our credit card portfolio. As a key member of our team, you'll collaborate cross-functionally to ensure seamless integration of new services and initiatives, continuously assess and optimize existing processes for efficiency, effectiveness, and scalability.
Key Responsibilities- Lead the design, establishment, and documentation of business processes.
- Collaborate with key stakeholders (e.g., IT, Finance, Operations, Risk, Marketing) to ensure seamless integration of new services and initiatives.
- Continuously assess and optimize existing processes for efficiency, effectiveness, and scalability.
- Develop key performance indicators (KPIs) and metrics for credit card operations.
- Monitor ongoing processes to ensure alignment with organizational goals, compliance standards, and customer expectations.
What You'll Need
- Bachelor's degree in a related field (e.g., Business Administration, Management).
- Six Sigma, Lean, PMP certifications a plus.
- Minimum 5 years of experience in business process management, risk management, or project management within the credit card or financial services industry.
- Strong knowledge of credit card products and regulatory frameworks governing the financial services industry.
About Us
At goeasy Ltd, we're committed to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward. We're passionate about helping everyday Canadians create a brighter future, and we're seeking like-minded individuals to join our team.
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