Cloud Support Engineer II

2 weeks ago

Old Toronto, Ontario, Canada Amazon Full time
Cloud Support Engineer II

Estamos procurando por um Cloud Support Engineer II para se juntar à nossa equipe de suporte em nuvem. Nossa equipe é responsável por fornecer suporte técnico de alta qualidade aos nossos clientes em todo o mundo, garantindo que eles obtenham o máximo proveito dos nossos serviços de nuvem.

Responsabilidades
  • Resolver problemas técnicos complexos de clientes em tempo real;
  • Fornecer suporte técnico de alta qualidade aos nossos clientes por meio de canais de contato como web, chat ao vivo e telefone;
  • Trabalhar em equipe com outros engenheiros de suporte para resolver problemas técnicos complexos;
  • Desenvolver e implementar soluções inovadoras para melhorar a experiência do cliente;
  • Participar de projetos de melhoria contínua para melhorar os processos de suporte e a experiência do cliente.
Requisitos
  • Experiência técnica profissional em setores ligados à Internet, com foco na solução de problemas e depuração de sistemas técnicos;
  • Bacharelado em Tecnologia da Informação, Ciência da Computação, Engenharia, Matemática ou disciplina técnica equivalente;
  • Fluência verbal e escrita em português;
  • A proficiência na língua inglesa é obrigatória;
  • Conhecimento em tecnologia de computação em nuvem/distribuída, incluindo gerenciamento de frota de servidores em grande escala e/ou gerenciamento de ambiente Hadoop;
  • Experiência em administração de sistemas (Linux/Window) e administração de redes;
  • Experiência em programação e/ou gerenciamento de pilhas completas de aplicações, desde o sistema operacional até aplicações personalizadas.
Vantagens
  • Oportunidade de trabalhar em uma equipe dinâmica e inovadora;
  • Acesso a recursos de treinamento e desenvolvimento contínuo;
  • Oportunidade de trabalhar em projetos de alta visibilidade e impacto;
  • Ambiente de trabalho diversificado e inclusivo;
  • Oportunidade de crescer e se desenvolver em sua carreira.

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