Customer Service Representative Evening Shift

3 days ago


BaieD'Urfé, Canada Randstad Canada Full time

Are you looking for a challenging role that requires excellent communication and organizational skills? Do you have experience as a dispatcher or in a customer-facing position? We are seeking a Customer Service Representative to join our team on an evening shift.

About the Role

This is a fantastic opportunity to work with a leading provider in the industry, committed to excellence in customer service and satisfaction. As a Customer Service Representative, you will be responsible for taking service calls, solving problems over the phone, and dispatching service calls to technicians efficiently.

We offer a competitive salary of approximately $45,000 - $60,000 per year, based on experience, plus an annual bonus program. Our company values integrity, efficiency, and teamwork, making us a trusted partner in our industry.

Key Responsibilities
  • Taking service calls and resolving issues over the phone
  • Giving general information to customers and transferring it to the appropriate technical staff
  • Dispatching service calls to technicians via an automated geolocation system

You will also be responsible for planning preventive maintenance and ensuring that the maintenance list is up-to-date.

Requirements
  • 2 years of experience as a dispatcher or in a customer-facing position
  • Diploma in a related field, an asset
  • Technical and/or practical knowledge of mechanics/electricity/PLC programming or equivalent
  • Computer skills
  • Good knowledge of French and English, spoken and written
  • Excellent customer service and work organization skills

We are an equal opportunities employer and are committed to creating an inclusive and accessible workplace. If you require any accommodations during the interview process, please let us know in advance.



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