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Liquor Store Assistant Manager

1 month ago

Kamloops, British Columbia, Canada Otter Co-op Full time
Job Title: Liquor Store Assistant Manager

At Otter Co-op, we are seeking a highly motivated and experienced Liquor Store Assistant Manager to join our team. As a key member of our retail team, you will be responsible for supporting the Liquor Store Manager in directing the day-to-day store operations, providing quality products and services to our guests, and leading a team of retail professionals.

Key Responsibilities:
  • Assist with overseeing daily store operations and management in accordance with company policies and procedures.
  • Provide direction and leadership to continue to build an outgoing, positive, highly motivated team.
  • Receive product orders, keep the warehouse clean and organized, and ensure that stock is rotated appropriately.
  • Follow up and meet with suppliers to support the Store Manager.
  • Assist with creating and entering weekly department schedules to maintain store staffing levels that will meet the needs of our guests, while operating within budgeted wage costs.
  • Assist with daily review and approval of payroll time cards in Kronos.
  • Assist with recruitment, onboarding, retention, training, development, and performance management.
  • Participate in periodic inventory, including physical counts, data entry, and reviewing reports for discrepancies.
  • Ensure the store's merchandising and program standards are being implemented, measured, managed, and maintained.
  • Ensure the store's housekeeping, sanitation, and maintenance schedules/standards are managed and maintained.
  • Handle guest inquiries and complaints in a timely and professional manner.
  • Provide leadership in the areas of Occupational Health and Safety (OH&S) and ensure that policies are being followed.
  • Contribute to the Team in living the Corporate Values of Integrity, Community, and Excellence.
Requirements:
  • 3+ years' experience in Retail Guest Service, liquor industry experience preferred.
  • Previous experience in leading and managing people in a busy retail environment a strong asset.
  • Valid Serving it Right Certificate required; WSET 1 or 2 designation an asset.
  • Strong passion for the Liquor Industry and providing an exceptional shopping experience for Guests.
  • Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and the ability to manage computer files efficiently.
  • Solid basic math skills and ability to read and understand financial reports.
  • Effective interpersonal, leadership, and communications skills.
  • Self-starter with motivation and ability to work in a busy environment.
  • Effective planning, organization, and time management skills.
  • Strong critical thinking, analytical, and problem-solving skills.
  • Demonstrate the ability to maintain relationships both internally and externally to support the organization.
  • Enjoy working with the public and strive to provide a consistent and superior guest service experience.