Data Processing Specialist

2 weeks ago

Markham, Ontario, Canada Giesecke+Devrient Full time
About the Role

We are seeking a skilled IT Operations Coordinator to join our team at Giesecke+Devrient. As a key member of our data processing unit, you will be responsible for ensuring seamless operations and providing top-notch support to our customers.

Job Summary

The successful candidate will have a strong background in data processing, with experience in monitoring and managing data communication activities. You will also be expected to provide level 1 support for data communication, production support, and IT service desk-related issues.

Key Responsibilities
  • Monitor data communication activities to ensure jobs are received and processed successfully
  • Provide level 1 support for data communication, production support, and IT service desk-related issues
  • Promptly escalate any data communication issues with customers and ensure they are resolved
  • Process customer data using customized applications
  • Troubleshoot data processing issues (level 1)
  • Report sorting and printing for various departments
  • Ensure incoming and outgoing files are sent on time and without failures
  • Filing reports, documentation, and creating production tickets
  • Provide first-level IT support during after-hours for other departments
  • Manage remakes of print jobs
  • Backup media handling for offsite storage
  • Provide basic IT support for resolving computer-related issues
  • Accommodate help desk in network and application changes
  • Monitor services and network availability
  • Assist in data communication configuration for customers
  • Aid in print job management
Requirements

To be successful in this role, you will need:

  • Knowledge and experience in computers and application use such as Windows 10 and Microsoft Office Applications (Word, Excel, email)
  • Basic data processing experience
  • Knowledge and experience in laser printers
  • Good verbal and written communication skills in English
  • Technical experience in troubleshooting basic IT-related issues
  • Proven interpersonal, analytical, presentation, and problem-solving skills
  • Ability to multi-task, organize, and prioritize with attention to details
  • Self-motivated team player with ability to interact in a collaborative manner
  • Demonstrated ability to work well under pressure in meeting tight deadlines
  • Experience in networking such as cabling and understanding basic network switches
  • Ability to absorb and retain information quickly and also bring new ideas to the team
  • Knowing basic programming knowledge is an asset
Working Conditions

This is a permanent afternoon shift position, but you may be required to work other hours when needed to cover for other team members. You will also be required to cover Saturday data processing from 7AM to 12PM on a rotational basis with other team members (once a month). May require support on public holidays. Must maintain confidentiality and be able to work in a team environment. Available to work rotating shifts (days, afternoons, and midnights) and communicate via phone and email.

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