Senior Smart Cart Technician

2 days ago


Brantford, Ontario, Canada Instacart Full time
Job Title: Senior Smart Cart Technician

We are seeking a highly skilled and experienced Senior Smart Cart Technician to join our team at Instacart. As a Senior Smart Cart Technician, you will be responsible for providing maintenance, monitoring, and testing of smart carts for multiple, geographically dispersed sites.

About Caper:

Caper builds smart shopping carts powered by deep learning and computer vision to enable a seamless grab-and-go retail experience. Our unique technology is a plug-and-play solution that does not require retail store renovation, operational overhaul, heavy compute, and endless image labeling & training.

About the Job:
  • Provide maintenance, monitoring, and testing of smart carts for multiple, geographically dispersed sites as backup support to cart configuration and setup.
  • Liaise with internal Team members to optimize hardware, software, repairs, replacement, or modification of systems or services as may be required.
  • Provide or assist in the technical support for existing and newly setup carts.
  • Performing equipment installation, configuration, testing, and addressing technical troubleshooting for end users.
  • Provide or assist on a best effort basis the technical support for non-standard peripheral devices and software.
About You:
  • Enjoy learning about and working directly with software and hardware of new technology.
  • Highly organized with strong verbal and written communication skills to support customer and team interactions, as well as documentation.
  • Customer-focused orientation that aims to over-deliver on expectations.
  • Willing to work independently with limited supervision.
  • A logical thinker who can connect the dots when a complex challenge arises.
  • Collaborative attitude who enjoys working with a team to solve problems.
Required Skills and Qualifications:
  • Requires knowledge of WiFi setups & configurations and wiring of routers.
  • Experience working with communication tools such as Slack, Google Sheets & email.
  • Investigate and resolve intermittent problems - provide troubleshooting and assist software support team.
  • Ability to learn quickly and follow established procedures.
  • Ability to work in a warehouse environment and lift up to 35 kilograms.
  • Must be meticulous and diligent with tracking materials with serial numbers.
  • Ability to think out of the box and roll up their sleeves when needed.
Compensation and Benefits:
  • $60,000 - $80,000 per year (estimated salary based on location).
  • This is a Part-Time contract position.
  • Hours are typically Monday to Friday, varying between 8:00am – 6:00pm.


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