Senior Smart Cart Technician
2 days ago
We are seeking a highly skilled and experienced Senior Smart Cart Technician to join our team at Instacart. As a Senior Smart Cart Technician, you will be responsible for providing maintenance, monitoring, and testing of smart carts for multiple, geographically dispersed sites.
About Caper:Caper builds smart shopping carts powered by deep learning and computer vision to enable a seamless grab-and-go retail experience. Our unique technology is a plug-and-play solution that does not require retail store renovation, operational overhaul, heavy compute, and endless image labeling & training.
About the Job:- Provide maintenance, monitoring, and testing of smart carts for multiple, geographically dispersed sites as backup support to cart configuration and setup.
- Liaise with internal Team members to optimize hardware, software, repairs, replacement, or modification of systems or services as may be required.
- Provide or assist in the technical support for existing and newly setup carts.
- Performing equipment installation, configuration, testing, and addressing technical troubleshooting for end users.
- Provide or assist on a best effort basis the technical support for non-standard peripheral devices and software.
- Enjoy learning about and working directly with software and hardware of new technology.
- Highly organized with strong verbal and written communication skills to support customer and team interactions, as well as documentation.
- Customer-focused orientation that aims to over-deliver on expectations.
- Willing to work independently with limited supervision.
- A logical thinker who can connect the dots when a complex challenge arises.
- Collaborative attitude who enjoys working with a team to solve problems.
- Requires knowledge of WiFi setups & configurations and wiring of routers.
- Experience working with communication tools such as Slack, Google Sheets & email.
- Investigate and resolve intermittent problems - provide troubleshooting and assist software support team.
- Ability to learn quickly and follow established procedures.
- Ability to work in a warehouse environment and lift up to 35 kilograms.
- Must be meticulous and diligent with tracking materials with serial numbers.
- Ability to think out of the box and roll up their sleeves when needed.
- $60,000 - $80,000 per year (estimated salary based on location).
- This is a Part-Time contract position.
- Hours are typically Monday to Friday, varying between 8:00am – 6:00pm.
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