Senior Application Support Analyst, GFT

7 days ago

Toronto, Ontario, Canada Royal Bank of Canada Full time
Job Summary

We are seeking a highly skilled Senior Application Support Analyst to join our team at Global Functions Technology (GFT), a part of RBC's Technology and Operations division. As a key member of our team, you will be responsible for maintaining and supporting multiple Windows and Linux applications in Finance and Audit IT.

Key Responsibilities
  • Investigate, resolve, and report on medium to highly complex technical issues requiring business application understanding.
  • Work closely with business clients to understand priorities and impact and provide timely and accurate reports to management and end-users on status of critical systems processes.
  • Proactively identify and act on emerging issues (and works with Development teams) to resolve them in the short and long term.
  • Make recommendations on process improvements and enhances system and support documentation.
  • Actively participate in Agile development projects to represent the interests of maintaining Production application stability and adhering to Production readiness standards.
  • Work on IT Risk deliverables: participate in DR exercise, help in DR planning and design; interacting with various auditors and make sure that applications function according to published RBC IT Risk Standards.
Requirements
  • 5+ years of experience in a 24*7 production support role and supporting multiple applications.
  • 5+ years of experience in Windows & Linux technology platform, Hadoop, Hive, MSSQL & Oracle Server, Shell & SQL scripts.
  • Strong analytical skill set and strong communication skills. Be able to communicate effectively in both technical and business terms.
  • Ability to work independently, apply critical and strategic thinking to issues, and manage deadlines while multi-tasking amongst different priorities.
  • Have working knowledge of ITIL Standards, Methodologies, SDLC, & audit requirements.
  • Experience working with teams across various geographies and is familiar and comfortable with Change Management activities.
  • BS / Computer Science degree or equivalent.
What We Offer
  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
  • Leaders who support your development through coaching and managing opportunities.
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high performing team.
  • A world-class training program in financial services.
  • Flexible work/life balance options.
  • Opportunities to do challenging work.
About Us

RBC is a leading financial institution that is committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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