Senior Application Support Analyst, GFT

1 week ago

Toronto, Ontario, Canada Royal Bank of Canada> Full time
Job Summary

We are seeking a highly skilled Senior Application Support Analyst to join our team at Global Functions Technology (GFT), part of RBC's Technology and Operations division. As a key member of our team, you will be responsible for maintaining and supporting multiple Windows and Linux applications in CGCS (Compliance, Governance & Corporate Security).

Key Responsibilities
  • Investigate, resolve, and report on medium to highly complex technical issues requiring business application understanding.
  • Proactively identify and act on emerging issues to resolve them in the short and long term.
  • Make recommendations on process improvements and enhance system and support documentation.
  • Collaborate effectively with development and SRE teams to identify defects and opportunities for efficiencies through automation and enhancements.
  • Actively participate in Agile development projects to represent the interests of maintaining Production application stability and adhering to Production readiness standards.
  • Work on IT Risk deliverables, including participating in DR exercises, helping in DR planning and design, and interacting with auditors to ensure applications function according to published RBC IT Risk Standards.
  • Provide direction, expertise, feedback, coaching, and development to build the capabilities of more junior staff.
Requirements
  • 5+ years of experience in a 24*7 production support role and supporting multiple applications.
  • 5+ years of experience in Linux technology platform, Oracle Server, Shell scripts.
  • Strong analytical skill set and strong communication skills.
  • Ability to work independently, apply critical and strategic thinking to issues, and manage deadlines while multi-tasking amongst different priorities.
  • Working knowledge of ITIL Standards, Methodologies, SDLC, & audit requirements.
  • Experience working with teams across various geographies and familiar with Change Management activities.
  • BS / Computer Science degree or equivalent.
What We Offer
  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, and stock where applicable.
  • Leaders who support your development through coaching and mentoring opportunities.
  • Opportunity to make a difference and lasting impact.
  • A world-class training program in financial services.
  • Supportive management: Coaching and managing opportunities.
  • Development opportunity: Time to take courses, learn new applications. Opportunity to take on progressively greater responsibilities.

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