Customer Service Representative
4 weeks ago
About the Role
Vacasa is seeking a dedicated and customer-focused individual to join our team as a Front Desk Specialist. As the first point of contact for our guests, vendors, and owners, you will play a critical role in delivering exceptional customer service and ensuring a seamless experience for our guests.
Key Responsibilities
- Provide personalized attention to our guests and owners, responding to their inquiries and concerns in a timely and professional manner.
- Act as the first point of contact for our guests, vendors, and owners, handling incoming phone calls, emails, and chats.
- Assist with the creation and delegation of maintenance and housekeeping tickets, ensuring that our properties are well-maintained and ready for our guests.
- Verify unit availability to assist with scheduling vendor or realtor visits, ensuring that our properties are prepared for our guests.
- Meet and maintain Vacasa standards and metrics, including guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations.
- Build and maintain business relationships with other internal support teams, ensuring seamless communication and collaboration.
Requirements
- Technical computer skills, including proficiency in hardware and software applications.
- Professional communication skills, including email, phone calls, video calls, and texts.
- Ability to work well under pressure in an agile, fast-paced environment.
- Excellent time management skills, with the ability to change activity frequently and cope with interruptions.
- Highly responsive and reliable, with a strong attention to detail.
- Prior housekeeping experience is a plus.
Work Environment and Physical Demands
- Availability to work Sunday through Saturday, early mornings and evenings as needed.
- Ability to use hands to finger, handle or feel, and reach with hands and arms.
- Ability to stand, sit, and walk for an extended period of time.
- Reach overhead and below the waist.
- Regularly push, pull, and lift up to 25 pounds.
- Occasionally lift or move up to 50 pounds.
- Bend, stoop, squat, kneel, and twist.
What We Offer
- Health/dental/vision insurance—100% coverage option.
- Employer Sponsored & Voluntary Supplemental Benefits.
- 401K retirement savings plan with immediate 100% company match on the first 6% you contribute.
- Health & Dependent Care Flexible Spending Accounts.
- Flexible vacation time.
- Paid sick days and holidays.
- Paid parental leave after one year of tenure.
- Employee Assistance Program.
- Career advancement opportunities.
- Employee discounts and.
- All the equipment you'll need to be successful.
- Great colleagues and culture.
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