Customer Service Representative
2 weeks ago
As a key member of our team, you will be responsible for providing exceptional customer service to our guests and owners.
Responsibilities:- Act as the first point of contact for our guests, vendors, and occasionally, our owners within a local management office.
- Take incoming phone calls, occasional outbound calls, and respond to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement or other concern.
- Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable).
- Verify unit availability to assist with scheduling vendor or realtor visits.
- Meet and maintain Vacasa standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations.
- Build and maintain business relationships and open lines of communication with other internal support teams.
- Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices.
- Professional in all forms of communications such as email, phone calls, video calls and texts.
- Ability to work well under pressure in an agile, fast-paced environment.
- Excellent time management skills with the ability to change activity frequently and cope with interruptions.
- Highly responsive and reliable.
- Strong attention to detail.
- Prior housekeeping experience a plus.
- Adhere to all company policies and procedures.
- Availability to work Sunday through Saturday, early mornings and evenings as needed.
- Ability to use hands to finger, handle or feel, and reach with hands and arms.
- Ability to stand, sit, and walk for an extended period of time.
- Reach overhead and below the waist.
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