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Operations Manager
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Restaurant Operations Manager
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Operations Manager
2 months ago
Amazon Canada Fulfillment Services, ULC. is seeking an experienced Operations Manager to lead our team of professionals in delivering exceptional customer service and ensuring the smooth operation of our fulfillment network.
Key Responsibilities- Team Leadership: Support, mentor, and motivate a team of salaried and hourly employees to achieve high levels of safety, quality, attendance, and performance.
- Project Management: Lead large-scale projects with site and regional impact, driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving.
- Productivity Planning: Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other leaders to load balance.
- Safety and Quality: Manage safety, quality, productivity, and customer delivery promises, ensuring a safe and healthy work environment.
- Collaboration: Collaborate with all support teams, including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources, to develop plans to meet business objectives.
- Experience: 3+ years of employee and performance management experience.
- Education: Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
- Flexibility: Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
- Performance Metrics: 1+ years of experience in performance metrics, process improvement, or lean techniques.
