IT Support Specialist

3 weeks ago

Sherwood Park, Alberta, Canada BIS Safety Software Full time
About BIS Safety Software

BIS Safety Software is a fast-paced, high-growth organization providing leading software for the safety industry. We are expanding and seeking a knowledgeable, dedicated, and self-driven support specialist to join our team.

Job Summary

We are looking for a skilled IT support specialist to provide internal technical assistance to our organization, resolve IT-related issues, and collaborate with our team and external IT specialists to maintain the functionality of our IT systems.

Key Responsibilities
  • Configure, install, and update computer systems, network equipment, and peripheral devices
  • Respond to technical support inquiries from team members
  • Work collaboratively to manage and maintain our in-house technology, including our internal server and routers
  • Assist in the setup and management of SharePoint and Microsoft 365 for all team members
  • Work collaboratively to ensure security measures are in place and actively participate in cybersecurity initiatives and SOC audits
  • Ensure documentation of technical support processes, solutions, and configurations is kept up to date
  • Manage the tracking of all company technical assets
Requirements
  • 2+ years of experience working as a Level 2 IT support technician or in a similar role
  • Excellent working knowledge of computer systems, network and systems administration, databases, and data storage systems, and phone systems
  • Post-secondary education in an IT-related field is an asset
  • Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) would be advantageous
Why Join Us

At BIS, we pride ourselves on being entrepreneurial in nature. Our office is an open environment that lends itself to collaboration and organic learning. We integrate new ideas and best practices quickly when they further the development of our software and company.

We offer a comprehensive benefits package, including health spending account, growth opportunities, flexible working hours, on-the-job training, work-life balance, and free on-site parking.

We'd love to hear from you if you're a motivated and detail-oriented individual with a passion for technology and a desire to work in a fast-paced, dynamic environment.

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