Assistant Luxury Retail Sales Director

6 days ago

MontRoyal, Quebec, Canada Longchamp Full time
About Longchamp

Longchamp is a renowned luxury fashion brand with a rich history and international reputation. As a family-owned business, we value innovation, passion, and commitment to excellence in our products and services.

We are seeking a skilled Retail Sales Manager to join our team at our Royalmount, Mount Royal, Quebec location. This role involves overseeing all aspects of store operations, including customer service, profitability, personnel development, and merchandise presentation.

Key Responsibilities
  • Assume leadership and development role, assisting the store manager with day-to-day functions
  • Effective total store communication, morale awareness, and staff development
  • Emphasis on employee retention and career development
  • Interviewing, hiring, and training employees
  • New hire paperwork, orientation, and collaboration with HR
  • Planning, assigning, and directing work
  • Performance reviews, rewards, and discipline
  • Complaint resolution and continual performance issue evaluation
  • Time sheet review and payroll management
  • Sales team task assignment and goal monitoring
  • Maintenance of total store standards
  • Identification of price changes/errors and communication to corporate
  • Review of department/store trends
  • Participation in opening and closing the store
  • Management of office tasks, funds, and shipments
  • Monitoring of sales performance through analysis
  • Adherence to company policies and procedures
Requirements
  • High School Diploma (or GED)
  • Degree in Fashion or related field OR equivalent work experience and education
  • Bilingual English-French
  • 5 years of experience in high-end retail, boutique, or sales, with proven expertise in retail management, covering P&L, staff supervision, scheduling, training, merchandising, inventory, shrink control, and payroll
  • Proficient in POS transactions (sales, returns, exchanges, CRM)
  • Familiar with UPS System
  • Working knowledge of Microsoft Excel, Outlook, and Word
  • Independent judgment and discretionary powers
  • Familiarity with store operations
  • Strong communication and leadership skills
  • Organized, self-starter with multitasking ability in a fast-paced environment
  • Varied work hours/days as needed
  • Experience in researching and exploring market trends
  • Ability to establish cross-functional relationships for business growth

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