Field Service Diesel Technician

2 weeks ago

Thunder Bay, Ontario, Canada Cummins Inc. Full time

Job Summary

We are seeking a skilled Diesel Service Technician to join our team in Thunder Bay. As a key member of our team, you will be responsible for completing preventative maintenance and basic repair activities on engines and related components at customer sites with minimal direction.

Key Responsibilities

  • Engage customers in a courteous and professional manner, anticipating and ensuring prompt and efficient attention to customer needs.
  • Apply the use of specialized tools and follow documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.
  • Perform preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
  • Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
  • Maintain service vehicle and tools for cleanliness and proper operation.
  • Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
  • Identify additional service opportunities with customers.
  • Complete training in line with skill and business requirements.
  • Ensure adherence to all relevant Health Safety & Environmental policies, procedures, and legislation and report any issues/incidents to site management and to their supervisor.

Requirements

  • Red seal certification.
  • Vocational diploma from a relevant technical institution.
  • Locally valid driving permit.
  • NORCAT certification is an asset.
  • This position may require licensing for compliance with export controls or sanctions regulations.

Preferred Attributes

  • Good communication and soft skills - customer-facing position.
  • Ability to convey complex technical information in plain language.
  • Willing and able to work in various locations from Winnipeg to Thunder Bay in a field service technician role.
  • Assist with mine site, other branch location, and department operations support backfilling during vacation and high demands for labor.
  • Maintain electronic log book for hours in accordance with NSC.
  • Complete all task-related documentation as part of the individual job daily.
  • Maintain service vehicle in a clean, safe, and presentable manner.
  • Ensure dress and deportment represents the Cummins brand and expectations - these will be explained and set as part of the successful candidate's onboarding.
  • Able to work overtime hours, including weekends, to support customer needs.
  • After-hours rotational on-call for two-week periods of time.
  • Ensure all calls for service are channeled through the home location Field Service Office for scheduling, coordination, and customer relationship building.
  • Willing to travel to attend formal in-class training.
  • Accountable, reliable, dependable.
  • Hand tools - must possess a basic set of technician hand tools.
  • Cummins engine diagnostics and repairs would be an asset.

Working Hours and Benefits

Working hours are Monday to Friday, 8am to 4:30pm. This position is eligible for a $5,000 sign-on bonus. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and a full complement of personal and professional benefits.

Equal Employment Opportunity

Cummins is committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or other status protected by law.

Pre-Employment Background Screening

The successful candidate will be subject to our Pre-Employment Background Screening process that consists of a Criminal Background Check.

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