Technical Operations Expert

23 hours ago

Markham, Ontario, Canada Tecsys Inc. Full time

Company Overview

Tecsys Inc. is a fast-growing innovator offering supply chain solutions to industry leading healthcare systems, hospitals, and pharmacy businesses.

We work with industry leaders to transform their supply chains through technology.

Salary

The estimated annual salary for this position is $85,000-$115,000 CAD, depending on experience.

Job Description

In this role, you will participate throughout the application life cycle to support our customer implementations.

You will also work closely with the customer IT staff on specific IT related issues.

Responsibilities

  • Installation of applications and moving of installs during hardware upgrades
  • Maintenance of documentation and monitoring of backups
  • Migration of PointForce Enterprise to new servers
  • Providing IT technical support when necessary
  • Maintenance of streamline e-commerce installs in AWS and of Remote Desktop Manager
  • Upgrading licenses and providing sales and administrative support for PVX Plus and iTopia
  • Working closely with the other members of the technical and professional services teams
  • Building rapport with customers, guiding them in their integration of the Tecsys software
  • Administering and maintaining connectivity software to enable VPN connectivity to customers

Required Skills and Qualifications

Education: University, Cegep/College or technical degree in Computer Science, Information Systems, Engineering or Commerce with focus on Business Technology Management or related field.

Experience: Minimum 5 years of experience in a fast-paced, customer-facing, IT related technical consulting environment such as technical support or related area.

Technical Skills:

  • Unix/Linux, Java, & SQL
  • SQL and its Server Management Studio, server performance analysis, database maintenance and backup.
  • Office products (Word, Outlook, Excel), Teams and Sharepoint
  • Microsoft Windows server, operating systems, and administration and maintenance of

Soft Skills:

  • Strong analytical skills with the ability to troubleshoot issues that are technical in nature and provide resolutions.
  • Strong sense of organization, self-motivation, and professionalism
  • Self-starter: ability to research and work independently
  • Strong proficiency in both written and verbal English communication essential for effective correspondence with clients, suppliers, business partners and colleagues beyond the province of Quebec.

Benefits

Tecsys offers a competitive compensation package including medical, dental, vision, and RRSP matching.

Others

Tecsys is an equal opportunity employer. Accommodation is available for applicants selected for an interview.

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