Service Desk Analyst

3 weeks ago

Markham, Ontario, Canada PACE Technical Full time
Service Desk Analyst Job Description

We are seeking a highly skilled and motivated Service Desk Analyst to join our team at PACE Technical. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide technical support and troubleshooting for a variety of applications and systems
  • Assist clients in resolving technical issues and escalating complex problems to senior technicians
  • Collaborate with other departments to optimize operations and improve customer satisfaction
  • Document all client problems and resolutions into our internal ticketing system
  • Participate in regular team meetings and training sessions to stay up-to-date on the latest technologies and best practices

Requirements:

  • Post-secondary diploma or bachelor's degree in Computer Science/Information Technology
  • Previous experience working in a help desk or technical support role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving skills and attention to detail

What We Offer:

  • A competitive salary and comprehensive benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A hybrid work arrangement with a mix of remote and in-office work

How to Apply:

If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.

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