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QSR Brand Manager

2 months ago

Cambridge, Ontario, Canada ONroute Full time
ONroute Brand Manager Job Description

ONroute is a Canadian company that provides a clean, safe, and friendly environment at our 23 travel centres along the busy 401 and 400 highways in Ontario. We are open 24/7/365 to proudly serve over 40 million customers each year who stop in to our plazas for our quick service food brands and convenience needs.

Job Summary

The ONroute Brand Manager is accountable and responsible for effectively managing the day-to-day operations of their assigned brand(s). Reporting to the General Manager (or Associate General Manager), you will collaborate with the plaza team to deliver overall results and objectives.

Key Responsibilities
  • Oversee and schedule day-to-day operations to deliver sales and budgeted targets
  • Execute ordering and all inventory processes
  • Hire, train, coach, and develop team, including Health & Safety
  • Deliver brand, audit, and customer service standards
  • Act as Manager-in-Charge when General Manager or AGM are not in plaza
Inventory and Ordering Accountability

You are accountable for the inventory levels at your assigned brand(s), and for delivering budgeted food cost targets including waste, par builds, and variances, while being responsible for setting up and maintaining accurate data in the inventory management system.

Brand, Audit, and Customer Service Accountability

You are accountable to role model and ensure all team, Crew Members, and Shift Supervisors, are trained to deliver results that meet or exceed all brand, audit, and customer service standards.

Team and Health & Safety Accountability

You are accountable for hiring, training, coaching, and developing your team of Crew Members and Shift Supervisors. This includes communicating clear performance expectations and providing feedback, coaching, and training to ensure expectations are met.

Manager-in-Charge Accountability

Where the General Manager or Associate General Manager is not present in the plaza, you will be responsible and accountable as the Manager-In-Charge ensuring the overall needs of the total plaza are your first priority.

Minimum Qualifications, Knowledge, and Competencies
  • Requires 3-5 years of experience as a Supervisor or Manager in high volume food and beverage or merchandise operations and/or other related management experience
  • Experience with POS Systems, Microsoft Office (Word, Excel, Outlook)
  • Ability to lead by example and dedicated to training, coaching, and developing your team to deliver results
  • Demonstrated exceptional customer experience focus
  • Strong interpersonal and collaborative skills with excellent communication skills and approachability
  • Sound operational experience and knowledge within the fast-food/food service industry
  • Must have reliable transportation to get to and from the plaza