Regional Service Manager

4 weeks ago

Ottawa, Ontario, Canada BGIS Full time
Job Title: Regional Service Manager

At BGIS, we are seeking a highly skilled and experienced Regional Service Manager to join our team. As a key member of our facilities management team, you will be responsible for the effective management of a skilled trades operation.

Key Responsibilities:
  • Drive team engagement to ensure achievement of all requirements
  • Collaborate on process development and implementation
  • Achieve service level agreements and maintain compliance with all regulatory, safety, and other requirements
People Leadership:
  • Manage a team of technicians for the assigned region
  • Responsible for people-oriented activities including employee engagement, development, and performance management, hiring and retention, compensation recommendations
  • Ensure compliance with health and safety standards in the delivery of work through activities including conducting regular tool box talks, implementing safety training, providing protective equipment, reviewing and monitoring incidents
  • Ensure work is performed in accordance with all internal and external requirements
  • Maintain current awareness and knowledge of all applicable regulations and requirements
  • Provide technical support to technicians
Service/Operations Management:
  • Manage operational budgets with a focus on cost control (burden costs) and weekly work order expenditures
  • Collaborate with relevant stakeholders to review, develop, refine, and implement processes and standard operating procedures
  • Recommend and implement technologies to achieve greater efficiencies and productivity
  • Maintain current awareness and ensure compliance with all applicable regulations and requirements
  • Deploy technicians to projects and work orders and ensure projects and work orders are completed on-time and meet all requirements
  • Monitor and drive team performance to ensure achievement of service level agreements and performance metrics
  • Achieve greater efficiencies through factors including effective resource utilization and labor loading, work order and callback issues review, and developing and implementing corrective solutions, leveraging self-perform
  • Collaborate with Dispatch and CMMS teams for effective service delivery
  • Investigate and resolve operational issues
  • Act with a high degree of urgency in resolving issues to ensure timely resolution and maintain client satisfaction
Requirements:
  • Minimum education: Community college diploma or equivalent training (RPA, CET)
  • Job-related experience: More than five years up to ten years
  • Knowledge and skills:
    • 8 to 10 years of trades operations work experience, with at least 5 years at the supervisory or management level
    • In-depth knowledge of applicable regulatory requirements and maintains current awareness
    • Technical expertise in one or more of skilled trades discipline – refrigeration, electrical, plumbing
    • Ability to lead and engage a team of skilled trades employees and drive performance to ensure all requirements are achieved
    • Skilled at managing a skilled trades operations and employees
    • Ability to develop and implement processes and standard operating procedures
    • Skilled at influencing, persuading, and negotiating
    • Computer proficiency
  • Licenses and/or professional accreditation:
    • Trade certification in one or more of the following would be considered an asset
    • Journeyman level Refrigeration license
    • Journeyman level Electrical license
    • Journeyman level Plumbing license

At BGIS, we are an equal opportunity employer and welcome you to apply for a position with us. If you require accommodation during the recruitment process, please contact us at. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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