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Regional Service Manager Lead

1 month ago

Ottawa, Ontario, Canada Canadian Bank Note Company Full time
Job Title: Regional Service Manager

Internal Job Title: Regional Service Manager

Job Type: Permanent, Full time

Work Model: Hybrid

Position Summary:

As a Regional Service Manager in our North American Driver and Vehicle Information Systems (NA-DVIS) team, you will play a crucial role in overseeing the delivery of high-quality services to our clients. Your primary responsibility will be to manage a team of service professionals, ensuring that they have the necessary resources and support to meet their goals.

Key Responsibilities:

  • Lead a team of service professionals to deliver exceptional customer service
  • Develop and implement strategies to improve service delivery and quality
  • Collaborate with cross-functional teams to ensure seamless service operations
  • Monitor and analyze service metrics to identify areas for improvement
  • Provide coaching and development opportunities to team members

Requirements:

  • Proven experience in service management or a related field
  • Strong leadership and communication skills
  • Ability to analyze complex data and make informed decisions
  • Experience working in a hybrid work environment

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment