Product Catalog Specialist

3 weeks ago

Toronto, Ontario, Canada Apex Systems Full time

Job Summary:

We are seeking a skilled Product Catalog Specialist to join our team at Apex Systems. As a Product Catalog Specialist, you will be responsible for onboarding new retailers and their product catalogs onto our client's platform.

Key Responsibilities:

  • Onboard new retailers and their product catalogs onto our client's platform
  • Review audit reports and resolve errors to ensure the integrity of data and excellent customer experience
  • Ensure accurate data and a storefront aesthetic that reflects the highest standards of customer experience
  • Verify and classify products that directly affect customer experience
  • Assist with daily tasks and special projects to improve the speed to onboard retailers and internal process, working cross-functionally as needed
  • Identify and troubleshoot any inconsistencies or issues with the team; work closely with Product & Engineering to identify and resolve ongoing issues
  • Lead calls with retailers to onboard and resolve issues
  • Triage tickets effectively
  • Perform storefront audits and QA

Requirements:

  • 2+ years working in customer-facing and technical account management roles
  • Experience in client service roles preferred
  • A high level of organization and attention to detail
  • SQL experience required
  • Ability to translate technical concepts to a non-technical audience
  • Strong communication skills and ability to work with C-suite, Director, and Manager-level contacts
  • Strong problem-solving skills and ability to think creatively about solving problems – Solutions-oriented and results-driven
  • Ability to manage multiple projects simultaneously with shifting priorities and constant deadlines
  • Sound judgment and discretion with sensitive data
  • Must be comfortable with ambiguity
  • Proficient in Google Suite (Sheets, Docs) and Microsoft Office (Excel, Word)

About Apex Systems:

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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