Product Advisor

3 weeks ago


Langley, Canada OpenRoad Auto Group Full time
Unlock Your Potential as a Product Advisor

Join OpenRoad Auto Group, one of Canada's Best Employers and Best Managed Companies, as a Product Advisor. We're seeking a talented individual to join our team and contribute to our mission of delivering exceptional customer experiences.

About the Role

As a Product Advisor, you will be responsible for providing exceptional customer service, promoting new business, and selling new and pre-owned vehicles. You will work closely with our customers to understand their vehicle needs and provide personalized solutions. Your strong communication and negotiation skills will enable you to effectively close deals and meet sales targets.

Key Responsibilities
  • Provide exceptional customer service by determining each prospective client's vehicle needs and preferences.
  • Promote new business and contribute to the company's customer base by seeking new customers through prospecting and referral networks.
  • Sell new and pre-owned vehicles, and demonstrate vehicles (includes test drives).
  • Understand the terminology of the automobile business and stay up-to-date with technological changes in all products/inventory.
  • Be thoroughly familiar with all products, including features, specifications, prices, colors, options, and standard equipment.
  • Use closing techniques effectively and ask for help from management when necessary.
  • Deliver new and pre-owned vehicles to customers and ensure they understand the vehicle's operating features, warranty, and paperwork.
  • Introduce customers to Service Department personnel to emphasize the quality and efficiency of the dealership's service operations.
  • Set goals for each month's productivity and plan how to reach those objectives.
  • Follow all dealership processes and procedures to ensure an excellent Customer Satisfaction Index rating on sales, delivery, and follow-up.
  • Attend department meetings as required.
  • Follow company safety policies and practices and report any accidents to a Manager/Supervisor.
Requirements
  • Good interpersonal skills and ability to communicate with others while maintaining professionalism.
  • Ability to work effectively with all levels of the organization.
  • Strong computer skills (internet and MS Office) and ability to maintain records using a computerized system.
  • Effective negotiation skills and ability to make sound decisions.
  • A Current VSA MDC License.
  • A valid British Columbia Driver's License with a good driving record.
What We Offer

As a Product Advisor at OpenRoad Auto Group, you will enjoy a comprehensive benefits package, including extended health and dental coverage, a tool allowance, and opportunities for professional development and growth. You will also be part of a collaborative and friendly work culture that values innovation, relationship-building, and empowerment.


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